Formal complaints
Grievance Officer
If something on this site is wrong, offensive, unlawful, or about you and should not be here, this is the formal route — with a named person, an address, and timelines we are held to.
- 24
- hours to acknowledge
- 15
- days at the most
- Ashokchandji Mohanlalji Chopda
- Grievance Officer
Grievance Officer
Ashokchandji Mohanlalji Chopda
Grievance Officer for Jain Waves, appointed under rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
- By post
- Ashokchandji Mohanlalji Chopda
Jain Waves
Flat No. A-10, Gaurish CHS
Plot No. 11, Sector 21
Kharghar, Navi Mumbai 410210
Maharashtra, India - By email
- contact@jainwaves.com
Telephone: +91 95611 90000
24
hours — we acknowledge every complaint within this time, in writing.
15
days — the maximum time to dispose of a complaint, from the day it reaches us.
Most matters are resolved within 7 days, and in every case within 15 days, as the IT Rules require.
How to raise a complaint
There is no form to fight with. Write, in any of the three languages, and say what is wrong.
- 1
Write to the officer
By email or by post, in English, Hindi or Gujarati. You may also use the contact form and choose “Report content” — it reaches the same person.
- 2
We acknowledge in 24 hours
In writing, with a reference for your complaint, so you have something to quote back if you need to follow up.
- 3
We look into it
We check the source of the material and, where an institution or a person is affected, we ask them. If we need something from you to proceed, we ask once and clearly.
- 4
Resolved within 15 days
You are told what was decided and why. If material comes down, it comes down from all three language versions at once. If we decide not to act, we say so and give the reason rather than letting it lapse.
What to include
- What the material is — a quotation, a screenshot, or the exact wording.
- Where it is — the page address is the single most useful thing you can give us.
- Why it should not be there: wrong, offensive, unlawful, infringing, or personal information about you.
- How to reach you. An anonymous complaint is still read, but we cannot tell you what happened.
What this route is for
Content published on jainwaves.com and, when it launches, in the app. If it is a correction to a listing or a question about a date, the contact form is faster and reaches the same people — this route exists for when something is seriously wrong, or when the ordinary route has already failed you.
Last updated 2026-08-16
